FAQs

Straight answers. No runaround.

Q: Are you a manufacturer or a distributor? A: Distributor. We source from verified manufacturers and supply bulk inventory to professional resellers.
Q: Do you sell to individual consumers? A: No. We are B2B wholesale only. Access is restricted to approved business partners.
Q: Where are you located? A: New York City. We operate as a digital-first company—email is our fastest communication channel.

Q: How do I become a reseller? A: Complete our application. We will review your business model and projected volume.
Q: What do you need to approve my account? A: Business name, Tax ID/EIN, and estimated monthly volume. Including your marketplace or retail store links speeds up the process.
Q: Is there a minimum order? A: Yes. MOQs vary by product category and are clearly listed on our inventory sheets.
Q: How long does approval take? A: Typically 1–2 business days. You will receive an email notification once your account is active.

Q: How do I see current stock? A: Approved resellers can access live inventory data 24/7 via the .
Q: How often is inventory updated? A: Daily. If an item is listed in the portal, it is available for purchase.
Q: Can I reserve stock before ordering? A: No. To keep the process fair for all partners, stock is allocated on a first-confirmed, first-served basis.

Q: Are prices negotiable? A: Pricing is scaled based on volume and the length of our partnership. Consistent partners automatically unlock better rates.
Q: What payment methods do you accept? A: Bank Wire, ACH, and Certified Check.
Q: Do you offer Net Terms? A: Yes. Net 7 or Net 15 terms may be available after 90 days of consistent, successful order history.

Q: How fast do orders ship? A: Orders generally ship within 1–3 business days, depending on the size of the order and the category.
Q: Do you ship internationally? A: Yes. Please contact us with your destination details for a custom shipping quote.
Q: Can I pick up my order locally? A: No. We do not offer warehouse pickups to maintain our operational efficiency.

Q: What if something is damaged or defective? A: Report it within 48 hours of delivery with photos. We will issue a replacement, credit, or refund.
Q: Do you accept change-of-mind returns? A: No. Wholesale is not retail. Please review your inventory sheets carefully before finalizing your order.

Q: Is your inventory authentic? A: 100%. No gray market. No counterfeits. Verified sourcing only.
Q: Do you provide invoices for marketplace compliance? A: Yes. Every order includes a detailed commercial invoice suitable for marketplace verification.

Email: support@alihatny.com
Subject: FAQ — [Your Question]
Response: Within 1 business day